Terms of Use

1. Acceptance of these terms

These Terms of Use (the “Terms”) form a binding agreement between you and OfficePassport (“we,” “us,” or “our”), the operator of https://officepassport2.theodorecacciola.com and any related pages, applications, and services (together, the “Platform”).

You accept these Terms by creating an account, placing an order, listing a service, bidding on a job, or otherwise using the Platform. If you do not agree, do not use the Platform.

Our Privacy Policy is incorporated into these Terms by reference. If you use the Platform on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means both you and that organization.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Platform. The Platform is not directed to children, and we do not knowingly permit accounts held by minors.

You may not use the Platform if you are barred from doing so under the laws of the United States or your country of residence, or if you appear on any U.S. government list of prohibited or restricted parties. You are responsible for complying with all laws that apply to you, including export controls and sanctions.

We may refuse service, and may close or refuse to reinstate any account, at our discretion.

3. Your account

• You must give accurate registration information and keep it current.
• You are responsible for everything that happens under your account, and for keeping your password confidential. Tell us promptly at support@officepassport.com if you believe your account has been compromised.
• One person, one account. Do not create an account for anyone else, sell or transfer an account, or create a new account to evade a suspension.
• We may require you to verify your email address, and may limit account features until you do.
• Sellers may be required to complete identity verification (see Section 7).

You may close your account at any time from your account settings or by contacting support. Closing an account does not cancel obligations already incurred — open orders, fees, and refund obligations survive.

4. Our role: we are a venue, not a party to your contract

OfficePassport is a marketplace. When a buyer purchases a service, the contract for that work is between the buyer and the seller. We are not a party to it.

We do provide the payment rails, escrow, messaging, and a dispute process described below. Providing those does not make us responsible for the quality, legality, safety, or timeliness of any service, or for a user's ability or willingness to complete a transaction.

We may review, screen, or approve seller applications and listings, but we have no obligation to do so and no duty to monitor. Any screening we perform is limited and should not be treated as an endorsement or a warranty.

5. Services, tiers, and the job board

The Platform supports two ways to transact:

1. Fixed-price services. Sellers list services at set price tiers (currently $10 and $20). The listed price is the price the buyer pays for the scope described in the listing.
2. Job board. Buyers post a job with a maximum budget (currently up to $30) and sellers submit bids. Accepting a bid creates an order on the agreed terms.

Listings and job posts must accurately describe the work, the deliverable, and the delivery time. Sellers must not use listings to advertise work that is actually priced or delivered elsewhere, or to bait buyers into a larger paid engagement that was not disclosed in the listing.

Price tiers, budget caps, fee percentages, and the features available to each account type may change. Changes apply prospectively to new orders.

6. Buyer terms

• Order what is listed. The seller owes you the scope in the listing or the accepted bid — not more. Extra work needs a new order.
• Give what the seller needs. Provide requirements, source files, access, and feedback promptly. Delivery clocks depend on it, and a seller may cancel if you do not respond.
• You own your inputs, and you warrant them. Anything you send a seller must be yours to send, and must not infringe anyone's rights or break any law.
• Review deliveries promptly. See Section 8 for what happens if you do not.
• Do not use the Platform to obtain work that misrepresents authorship where that would violate a third party's rules — for example, coursework submitted as your own in violation of an academic honor code. You are responsible for how you use what you receive.

7. Seller terms

Approval and identity verification

Selling requires an approved seller account. We may ask for an introduction, work samples, and identity verification, and we may approve, decline, or revoke seller status at our discretion.

Identity verification is performed by Stripe Identity. You submit your document directly to Stripe; we receive the verification outcome and limited details such as the verified name, document type, and issuing country. See the Privacy Policy for detail.

Your obligations

• Deliver the work you promised, in the time you promised, at the price listed.
• Only offer work you are legally permitted and qualified to perform, and hold any license or registration your work requires.
• Deliver original work, or work you have the rights to deliver. Do not deliver plagiarized, infringing, stock-restricted, or AI-generated material where the listing promised otherwise.
• Keep buyer materials confidential and use them only to perform the order.
• Do not subcontract an order without the buyer's knowledge if the listing implies you personally perform the work.
• Use vacation mode rather than leaving orders unattended.

Taxes and status

You are an independent contractor. You are solely responsible for your own taxes, withholding, insurance, benefits, business licenses, and regulatory compliance. We do not withhold taxes from your earnings. We may collect tax information from you and may report your earnings to tax authorities where the law requires it. You are not entitled to employee benefits from us of any kind.

8. Payments, fees, and escrow

How payment works

Payments are processed by Stripe. We do not receive or store your full card number. By paying, you also agree to Stripe's terms, and sellers who receive payouts agree to the Stripe Connected Account Agreement.

Buyer funds are held in escrow and are not released to the seller until the order is approved. Escrow is a payment-timing mechanism operated through our payment processor; it is not a bank account, it is not insured, and it does not earn interest for you.

Release of funds

Funds are released to the seller when the buyer approves the delivery, or automatically 3 day(s) after delivery if the buyer neither approves, requests a revision, nor opens a dispute.

Fees

We charge sellers a platform fee of 20% of the order value, deducted from the payout. Payment processing fees may also apply. Current fees are shown on the Pricing & Fees page, which forms part of these Terms. We may change fees on notice; changes apply to orders placed after the change takes effect.

All amounts are in U.S. dollars unless stated otherwise. You are responsible for any taxes on your own income and for any currency conversion or bank fees your provider charges.

Payouts

Payouts are made to your connected Stripe account. Payouts may be delayed or withheld while an order is disputed, while a chargeback is pending, while identity verification is incomplete, or where we reasonably suspect fraud or a Terms violation. We may set off amounts you owe us (including refunds, chargebacks, and chargeback fees) against your balance.

Chargebacks

Initiating a chargeback instead of using our dispute process may result in account suspension. If a chargeback is filed on an order, we may reverse the associated payout and hold the amount pending resolution.

9. Cancellations, revisions, and refunds

• Before work starts: an order may be cancelled by mutual agreement and the buyer refunded in full.
• Revisions: a seller must honour the number of revisions stated in the listing, for work within the listed scope.
• Non-delivery: if a seller does not deliver by the deadline, the buyer may cancel for a full refund.
• After approval: approved orders are generally final. We may still issue a refund where we determine a Terms violation occurred.

Refunds are returned to the original payment method and may take several business days to appear. Where we have already released funds to a seller, a refund may be recovered from the seller's balance or future payouts.

Platform fees are generally non-refundable, except where an order is cancelled before delivery or where we determine a refund of the fee is appropriate.

10. Order disputes between users

Buyers and sellers should first try to resolve problems directly through Platform messaging. If that fails, either party may open a dispute through the Help Center before the escrow auto-release window closes.

We will review the order record, the messages, and the delivered files, and may decide to release funds, refund the buyer in whole or in part, or split the amount. Our determination is final as between us and you with respect to the release of escrowed funds, and you authorize us to move funds accordingly. This does not prevent you from pursuing your own claims against the other user, and we take no position on those claims.

We are not an arbitrator of the underlying contract, we owe no fiduciary duty to either party, and we may decline to intervene in any dispute.

11. Prohibited conduct

You may not use the Platform to do any of the following, or to help anyone else do them:

• Break the law, infringe intellectual property, or violate anyone's privacy or publicity rights.
• Post or transmit content that is fraudulent, defamatory, harassing, hateful, sexually explicit, or that sexualizes or endangers minors.
• Offer or request academic dishonesty services, fake reviews, fake engagement, impersonation, or credential fraud.
• Offer or request malware, hacking, DDoS, credential stuffing, spam, spoofed sites, deepfakes of real people, or circumvention of security controls.
• Sell regulated goods or services you are not licensed to provide, or offer professional legal, medical, financial, or tax advice as though you were the recipient's own licensed professional.
• Launder money, evade sanctions, structure payments, or use the escrow system to move funds unrelated to a genuine order.
• Manipulate ratings, bid on your own jobs, run multiple accounts to influence a marketplace outcome, or misrepresent identity, location, or qualifications.
• Scrape, crawl, mirror, or bulk-download the Platform; reverse engineer it; probe or test its security; or bypass rate limits, robots controls, or access restrictions.
• Interfere with the Platform's operation, or upload code intended to damage it or its users.
• Use Platform content or user data to train a machine-learning model, or resell Platform data, without our written permission.

We may remove content, restrict features, cancel orders, withhold funds, or terminate accounts for violations, and may report unlawful conduct to authorities.

12. Off-platform dealing and fee circumvention

Communication, ordering, delivery, and payment for work introduced through the Platform must stay on the Platform. Do not exchange contact details, payment handles, or external links for the purpose of taking a transaction off-Platform, and do not solicit a Platform contact to transact elsewhere.

Off-platform payments lose escrow protection, our dispute process, and any recourse we could otherwise offer. Circumvention may result in suspension, forfeiture of pending payouts to the extent permitted by law, and liability for the fees avoided.

13. Content, licenses, and ownership of deliverables

Your content

You keep ownership of the content you post — listings, portfolio items, profile text, images, messages, briefs, and files (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt for formatting, and display Your Content solely to operate, secure, and promote the Platform. This license ends when you delete the content, except for reasonable backups, records we must keep, and copies others have already lawfully received.

You represent that you have the rights to grant that license and that Your Content does not infringe or violate anyone's rights.

Deliverables

Unless the listing or the parties' written agreement says otherwise, when a buyer has paid in full and the order is complete, the seller assigns to the buyer all right, title, and interest in the final deliverable created specifically for that order.

This does not transfer: (a) the seller's pre-existing tools, templates, code libraries, or know-how — for these the seller grants the buyer a perpetual, non-exclusive license to use them as embedded in the deliverable; (b) any third-party or stock material, which remains subject to its own license, and whose license terms the seller must disclose to the buyer; or (c) rights in work for an order that was refunded or cancelled, which revert to the seller.

Sellers may display completed work in a portfolio unless the buyer requested confidentiality or the listing said otherwise.

Our content

The Platform itself — its software, design, text, and marks — belongs to us or our licensors. We grant you a limited, revocable, non-transferable license to use the Platform for its intended purpose. All other rights are reserved.

Feedback

If you send us suggestions about the Platform, we may use them freely and without obligation to you.

14. Copyright complaints (DMCA)

If you believe content on the Platform infringes your copyright, send a notice to dmca@officepassport.com including:

1. your physical or electronic signature;
2. identification of the copyrighted work claimed to be infringed;
3. identification of the material claimed to be infringing, with enough detail for us to locate it (a URL is best);
4. your contact information;
5. a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and
6. a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner's behalf.

We will remove or disable material as appropriate and will notify the user, who may submit a counter-notice. We terminate the accounts of repeat infringers.

Misrepresenting that material is infringing may expose you to liability for damages under 17 U.S.C. § 512(f).

15. AI tools

The Platform offers optional AI-assisted features. Prompts you submit and outputs generated are processed by a third-party AI provider and are logged by us for abuse prevention, billing, and quality purposes. See the Privacy Policy.

• Do not submit confidential, sensitive, or personal data about yourself or others to the AI tools.
• AI output can be wrong, biased, outdated, or unintentionally similar to existing material. You are responsible for reviewing it before you use or deliver it.
• AI output is not legal, medical, financial, or tax advice.
• Sellers must disclose material AI use where a listing or a buyer's brief calls for original human work.
• We make no representation about who owns AI output, or whether it can be copyrighted.
• Do not use the AI tools to generate content prohibited by Section 11.

AI features may be limited, metered, changed, or withdrawn at any time.

16. Reviews and ratings

Reviews must reflect a genuine transaction and your honest experience. Do not buy, sell, trade, incentivize, or threaten reviews, and do not review your own listings or those of a business you are connected to.

We may remove reviews that violate these Terms, but we are not obliged to police or verify them. Reviews are the opinions of the users who wrote them, not statements by us.

17. Third-party services and links

The Platform relies on third parties including Stripe (payments, payouts, and identity verification), our hosting provider, email delivery services, and an AI provider. Your use of those services may also be governed by their own terms. We are not responsible for third-party services, or for external sites linked from the Platform.

18. Suspension and termination

We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, if your account creates risk or legal exposure, or if we discontinue the Platform. Where practical and lawful, we will give notice.

On termination: your license to use the Platform ends; open orders may be cancelled or completed at our discretion; escrowed funds are handled under Section 8; and sections that by their nature should survive (including 13, 19, 20, 21, 22, 23, and 25) do survive.

19. Disclaimers

THE PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, secure, or error-free, that defects will be corrected, or that any content is accurate. We do not warrant the conduct, identity, qualifications, or work of any user, and we do not guarantee that any buyer will purchase or that any seller will perform.

Some jurisdictions do not allow the exclusion of certain warranties. In those places, these exclusions apply only to the extent permitted, and you may have rights that these Terms cannot limit.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OFFICEPASSPORT AND ITS OPERATORS, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES WE ACTUALLY RECEIVED FROM YOU IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply to all theories of liability and are a fundamental basis of the bargain between us. Nothing in these Terms excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. If you are a consumer in a jurisdiction that restricts these limits, they apply only as far as that law allows.

21. Indemnification

You will defend, indemnify, and hold harmless OfficePassport and its operators from any claim, loss, liability, damage, or expense (including reasonable legal fees) arising out of: your use of the Platform; Your Content; your breach of these Terms or of any law; your transactions or dealings with other users; any deliverable you provided or received; or your misclassification of your own tax or employment status.

We may assume exclusive control of any matter subject to indemnification, at your expense, and you will cooperate with us. You will not settle a matter that imposes any obligation on us without our written consent.

22. Dispute resolution — arbitration and class-action waiver

22.1 Informal resolution first

Before starting arbitration, you agree to send a written notice of dispute to legal@officepassport.com describing the claim and the relief sought. We will do the same for any claim against you. Both sides will try in good faith to resolve it for 30 days. This period tolls any applicable limitation period.

22.2 Agreement to arbitrate

If the dispute is not resolved, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section.

Arbitration will take place in Yonkers, New York, or by telephone or video, or by written submission, at your election. The arbitrator may award the same individual relief a court could, and the award may be entered as a judgment in any court of competent jurisdiction.

22.3 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive relief in court to stop infringement or misuse of intellectual property or unauthorized access to the Platform.

22.4 Class-action and jury-trial waiver

Claims must be brought individually. You and we waive the right to a jury trial and the right to participate in a class, collective, consolidated, coordinated, or representative action. The arbitrator may not preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — must proceed in court, and the rest of this Section 22 remains in force.

22.5 How to opt out

You may reject this arbitration agreement by emailing legal@officepassport.com with the subject “Arbitration Opt-Out,” including your name and the email on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms and will not affect your account. If you opt out, Section 23 governs.

22.6 Time limit

Any claim must be filed within one (1) year after it arises, or it is permanently barred, unless the applicable law does not permit that limit.

22.7 Disputes between users

This Section 22 covers disputes between you and OfficePassport. Disputes between users are between those users; we are not a necessary party, though Section 10 governs how escrowed funds are handled.

23. Governing law and venue

These Terms are governed by the laws of the State of New York and applicable U.S. federal law, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Yonkers, New York, and waive objections to that venue. If you are a consumer resident in the EU, EEA, or UK, nothing here deprives you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings there.

24. Changes to these Terms

We may update these Terms. When we do, we will change the “Last updated” date above, and for material changes we will give reasonable advance notice by email or an in-product notice before they take effect.

Continuing to use the Platform after the effective date means you accept the updated Terms. If you do not accept them, stop using the Platform and close your account. Changes do not apply retroactively to a dispute of which we already had notice.

25. General

• Entire agreement. These Terms, the Privacy Policy, and the Pricing page are the entire agreement between you and us about the Platform, and supersede earlier agreements on that subject.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary, or severed, and the rest stays in effect.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices. We may give notice by email to your account address or by posting on the Platform. Legal notices to us go to legal@officepassport.com and, where a physical address is required, to the email address above.
• No third-party beneficiaries, except that our operators, contractors, and suppliers may enforce Sections 19, 20, and 21.
• Headings are for convenience only.
• Language. The English version of these Terms controls.

26. Contact

OfficePassport
Legal: legal@officepassport.com
Support: support@officepassport.com or the Help Center
Privacy: privacy@officepassport.com

See also our Privacy Policy, Pricing & Fees, and Trust & Safety.